Help Center

How can we help?

Browse guides below or use the "Ask Trestle" chat (bottom-right) for instant answers.

Basics

How to submit a deal, what files to include, how to fix mistakes.

Save comparable sales and lease data from properties you're tracking and reuse them across deals.

Generate, customize, and brand the financing memorandum PDF for any deal.

Submit underwritten deals to lenders for offers and manage responses.

How credits work, pricing tiers, refunds, and subscription details.

Upload your logo and organization name so deal packages carry your brand.

Common issues and how to fix them.

Definitions for the financial and CRE terms used across Trestle.

Tune cap rate benchmarks, exclude outliers, add your own comps, and adjust the valuation weighting.

Upload tenant P&L or financial statements, write credit narratives, and handle private-company tenants.

Presentation mode, section toggles, broker branding, and what lenders actually see.

Upload a comps PDF or manually add rent/sale comps to strengthen your appraisal.

Handle multi-tenant properties with per-tenant credit, WALT, HHI, and concentration analysis.

Plain-English definitions for every technical term in the app — DSCR, cap rate, LTV, debt yield, NNN, and more.

Can't find what you need? Email support@trestlecre.com